Delivery
All orders over £150 Excluding VAT will be delivered free to most UK Mainland addresses. (Deliveries outside Mainland UK including all postcodes above Aberdeen and other remote areas including the Islands will incur an extra cost for delivery). Please call to get a quotation before placing an order.
Deliveries are made up to 6pm and someone should be available to receive them.
If Item is not accepted by you for any reason, then the carriage expenses shall be paid by you and a cancellation charge of a minimum of 20% of the order value will be charged for any such non acceptance.
For deliveries outside the E.U. all local taxes, surcharges, duties, if incurred are the sole responsibility of the buyer.
We currently only ship to Europe, USA, Australia and Japan. Please email or call us for a quotation on the shipping costs.
Special orders cannot be cancelled once the order has been placed and will have to be paid in full even if they are no longer required
RETURNS
If you are not satisfied with the item you have received can return the item within 7 days for a refund providing a) The item is in its original packaging and b) The item has not been used. Please note that you will still be responsible for all carriage costs that we have incurred (that is the cost for us to send and collect the item, this maybe more than the cost that was originally charged and includes items that may have been sent carriage free). The item being returned should be suitably packaged and labeled for the courier.
There are certain items that cannot be returned, such as special order items, please call us for further information.
Any items that have been received damaged in transit will be replaced ASAP at no further cost.
We will not entertain any claims made on items found damaged or faulty on delivery, if it is not reported by email within 24 hours of delivery. Please make sure you call us if you have not received a confirmation within an hour of the email being sent, just to make sure we have in fact received it (please send all damage or faulty claims to sales@suggestion-boxes.co.uk
